Mac Help with Remote Support Solutions
Today’s technology allows us to support any user, at any location, virtually anywhere in the world.
Support Wherever You Are
Macfanatic’s remote support can allow us to instantly tend to your needs. Whether you need technical assistance while doing business in Paris or simply would like the answer to a few questions while drinking a coffee in the comfort of your home, we are only a phone call away.
Macfanatic can establish a remote screen sharing session through a secure, encrypted connection that is controlled completely by you. While a Macfanatic Pro is connected to your computer you have the ability to see everything that is happening on your computer, and
always have the ability to control your mouse and keyboard and/or disconnect us at any time.
How many times have you wanted to find out exactly how to complete a specific task or even get your computer fixed without all the hassle of taking it in? We’re here for you!
Worried about security and safety? The application we use for our Remote Support, utilizes a number of different safety features to make this process safe and painless.
First and foremost, the screen sharing session has to be initiated by you. Secondly, we use a secure "SSH Tunnel" using a "Blowfish" encryption technology which means our remote connection uses a technology that is even more secure than the technology used by financial institutions to transfer information. It uses 128-bit AES encryption (the same used by the FBI), so that you can relax.
